In today's time, the cost at which a part is manufactured with
correct Quality requirement is very critical as there is a big
price war in the market.
It has become very challenging for the companies to remain in
absolute control of all the costs.
If overall cost structure of the companies are analysed, there
are some costs that are very difficult to reduce (like
material cost, machine cost etc).But when the concepts of LEAN
are applied, then MUDA (waste) gets highlighted.
This is where it is observed that a large chunk of money is
blocked in Cost of Poor Quality (COPQ).
Further detailing leads to the fact that high COPQ leads to
Excess Inventory
Over Production
Defects get hidden
Delays in delivery
The worst of all Loss of Customer Satisfaction
Every year substantial money gets blocked due to budget
provisioning for these hidden Quality issues/Warranty claims.
The Definition
Cost of Poor Quality
Internal
failure costs
Rework/Repair
Scarp/Waste
Material replacements
Defect investigation time/CAPA
Unscheduled service & maintenance
Lost process time/Delay
Shortage
External
failure costs
Complaints
Repairing goods / Redoing services
Warrenties/ Penalties
Returned product / Customer's
A Guiding Line for current and future Data Analysts
The first approach used traditionally to reduce this cost is
to increase the appraisers or inspection.
But the golden rule of cost says that 1 Rupee spend on
prevention is equal to 10 Rupees on Correction which is equal
to 100 Rupees spend on repair at Customer end.
So only inspection will really not work for cost reduction.
Therefore companies need to move to Preventive Quality
approach for cost reduction.
So the bottom line is :- Investment in Prevention Cost will lead
to Reduction in CoPQ.
The Real Issue
The issue is that data collection and data visualization is
fragmented in the company.Impact of rejection at one process is
not analyzed on other processes.Due to this dis connected and de
centralized data, decision making is very difficult.
The Flow
The various steps involved for completing the journey from data
collection to making the data useful for decision making are
given below
The following steps are needed for controlling the Cost of Poor
Quality
Proper Data Collection
Making it Meaningful
Using AL/Ml for Simulation
Meaningful insights
Informed decision making
Follow up of performance post countermeasures
The Solution
The solution lies in systematic planning and using proper tools
for execution. Following steps needs to be taken to ensure
Formation of a team within the organization
Defining COPQ structure
Collecting relevant data
Making connected and centralised data
Analysis of Data and Prediction of Trends out of the same
Taking countermeasures and following them for effectiveness
About COPQ Solution
COPQ Solution is an amalgamation of domain knowledge with
strength of hyper automation feature of BDB platform.
The software designed by BDB to cater industrial needs TO
REDUCE THE COPQ. It is one stop solution for who are
interested in reducing their Cost of Poor Quality drastically.
Designed on BDB platform, this solution is capable of
capturing, analysing, predicting and controlling all your
needs for cost reduction. COPQ Solution is designed to capture
the relevant data, analyse it and present for decision-making
to relevant stake holders.
It consists of various modules namely-
Supplier Portal :Helps OEM track the defect trend of the
suppliers in an interactive way.
FMEA (Failure Mode and Effect Analysis) :Systematic tool
to predict the Quality failure before it takes place.
Manpower Skill Deployment :Manpower skill is very
critical aspect of producing quality product.tool helps in
tracking the skill journey of the Blue collar workforce
Machine IOT :Predictive analysis on the signals coming
from machine could help us in Predictive Quality.
Key Features
Easy to implement
Low Cost
Easy to understand
Flexible Deployment
SQL and streaming data support
Enable Machine Learning
Data Accuracy
Benefits
One of the most important benefits is that it can help
organizations reduce total costs. By reducing waste and
improving processes, organizations can achieve significant
cost savings.
Accurately estimate COPQ including Internal and External
Failures.
Perform cost-benefit analysis for quality improvement.
Prioritize efforts to acquire maximum impact on profitability.
Keep people priority-focused on the biggest issues, not
chasing minor problems.
An additional benefit is customer satisfaction. COPQ can help
organiz- ations to improve quality and customer satisfaction.
Organizations can improve the quality of their products and
services by reducing defects and improving customer service.
(IIT-BHU) is a quality control expert with over 25 years of
industry experience. He has worked in many important industries
like Maruti Suzuki, Schneider Electric etc.
Jatin Tyagi
(IIT-BHU) is a data analytics expert with over 10 years of
analytics experience.